Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at ask@rubigointeriors.com. Please note that the customer is responsible for the returns postage, unless the item is delivered damaged or has a defect.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ask@rubigointeriors.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Made-to-Order Products

All made-to-order items are crafted specifically for you and are therefore non-returnable and non-refundable, except in the following circumstances:

  • The item arrives faulty or defective due to a manufacturing error.
  • The item is damaged in transit.

If your made-to-order item arrives faulty or damaged, please contact us within 48 hours of delivery with the following:

  • Your order number
  • A description of the fault or damage
  • Clear photographic evidence of the issue

Upon review, we will offer an appropriate remedy, which may include repair, replacement, or refund at our discretion.

This does not affect your statutory rights under the Consumer Rights Act 2015.


Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ask@rubigointeriors.com.