Shipping policy

Order Processing

Orders are processed within [1–3] business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.

If there is any unexpected delay in processing your order, we will contact you using the email address or telephone number provided at checkout.

Shipping Methods

We currently ship to the UK only.

Shipping options and costs are displayed during checkout before you complete your purchase.

Delivery Times

Estimated delivery times are:

Standard Delivery: [2–5] working days
Express Delivery (if offered): [1–2] working days

Delivery times are estimates only and may vary during busy periods or due to circumstances beyond our control.

Shipping Charges

Shipping charges are calculated at checkout and are based on the delivery method selected and the destination.

Any free shipping offers will be clearly stated on our website.

Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Incorrect Address

Please ensure your delivery address is accurate before placing your order. We cannot be responsible for delays or additional costs resulting from incorrect or incomplete addresses provided by the customer.

Lost or Delayed Deliveries

If your order has not arrived within the estimated delivery time, please contact us. We will work with the delivery provider to investigate and resolve the issue as quickly as possible.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and the damaged item(s). We will arrange an appropriate resolution in accordance with your rights under UK consumer law.